FAQs

 

Q: What time should I arrive for class? 

A: Please arrive 10 minutes early 

 

Q: What should I wear?

A: Pole Attire: You may choose to wear comfortable workout attire or similar; shorts are best but yoga pants or something similar will be totally fine for your first class; Shoes: You can dance barefoot or you can bring heels. If you're not sure which you want, bring shoes-you're welcome to take them on and off as you please; Skin: Please do not wear jewelry on hands/wrists. Please refrain from any lotions on your hands and body to avoid slipping on the pole.

Aerial Hoop (Lyra) Attire: Leggings or other similar fitted pants/capris, comfortable top suitable for working out, socks or bare feet. We recommend leg warmers or knee pads that can be worm backwards to cushion the back of the knees if you find that you are experiencing discomfort during your training. We also recommend gloves if your hands are uncomfortable during training.

Hammock (Sling) Attire: Leggings or other similar fitted pants/capris, comfortable top that covers your armpits and is suitable for working out, socks or bare feet. Please do not wear jewelry, zippers, or any other adornments that can snag the silks. 

 

Q: What should I bring?

A: Water bottle, yoga mat, and grip products if you need them

 

Q: Do you offer any discounts to new clients?

A: Yes, please see our SPECIAL OFFERS page for details.

Q: Do I have to register in advance?
A: We highly recommend registering in advance either online or by phone (call or text 720.318.1749 for Boulder or call 970.377.9945 for Fort Collins). Our instructors report to the studio only if they have people signed up for their class, so preregistering ensures you are not inconvenienced by showing up to a closed studio. Registration closes one hour before the class start time, however, late registrations are usually allowed if you phone or text us.

 

Q: How early do I have to sign up for class?

A: Registration closes one hour before the class start time, however, late registrations are usually allowed if you phone or text us (some exceptions are: class is full, not enough time for instructor to drive to the studio). 

 

Q. Can I cancel my class?
A. Our cancellation policy is 6 hours or more before the start of the class to avoid forfeiting your payment. We understand that sometimes there are extenuating circumstances, in which case we try to be flexible. However, if you are the only student registered and the instructor shows up and you’ve late canceled or you are a no-show, we do charge you for the class. We also charge you if the class is full and your spot could have been given to another student.

 

Q: Are there any age restrictions to participate?

A: Participants must be at least 18 years of age; minors are allowed ONLY after the studio owner has had an in-person consultation with the parent/guardian. No exceptions! The consultation must be scheduled well in advance of the class which you would like to attend.

 

Q: Can I participate if I am pregnant?

A: For your safety, you may not participate if pregnant.

 

Q: What are your business hours? Can I tour your studio before I sign up for class?

A: Our studios are only open during class times. You may schedule a tour and/or consultation by calling your desired location. Phones are answered during normal business hours unless the manager is teaching, in a meeting, or on another call. Please leave a voicemail and the manager will return your call within 24 hours. If it is an urgent or time-sensitive matter, please text us at 720.318.1749.

Q: Can I pay with cash or check?

A: Yes, but you must register in advance over the phone.

Q: Is there a weight limit for your classes/equipment?
A: The manufacturers of our equipment do impose a weight limit (in the 275-300 lb range), HOWEVER, we have created methods and techniques for individuals at or exceeding this limit to participate in a grounded capacity which ensures s/he is able to train safely and effectively. 

Q: Will I have to share a pole/hoop/hammock with someone else?

A: Sometimes our classes are larger and require that students share an apparatus, however, our policy is that we never allow more than 2 people to a pole and no more than 3 people to a hoop. Hammock classes typically do not share an apparatus but there may be a rare occasion where we need to (i.e. equipment replacement, etc.).